We issue regular updates on the app. Sometimes if you miss an update, certain features may stop working.
So first of all, whenever you open the app and sees a popup that says “updates need to be installed”, please accept the updates and let it do its thing. After the installation is done, completely shut the app down and re-open it, to make the updates take effect.
Did you purchase the soundcast from Soundwise website or mobile app?
If yes, please try the following:
1) log out of your account and log back in.
2) If 1) doesn’t work, it could be that when you purchased the soundcast, you used a different email address than the one you’re signing in with on the mobile app. If you’re not sure, look for the purchase confirmation email we sent you, and sign in to the mobile app using that email address. If you didn’t receive any confirmation email, it’s possible that there was a typo in the email address you entered when signing up. If you suspect that’s the case, please send us a note at email@example.com. We’ll help you sort it out.
If you have purchased the soundcast from a publisher’s own website, you should be given a signup link for the soundcast you purchased. Please sign in via that link to allow the soundcast to be registered under your account. Keep in mind that even if you already have an account on Soundwise, whenever you buy a new soundcast through the publisher’s own website, you still need to sign in to your account using the signup link they provided for that specific soundcast, in order for that soundcast to be registered under your account.
Please write to firstname.lastname@example.org, detailing the issue you’re facing (Screenshots are helpful). We’ll get back to you as soon as possible.